Customer Login Area - Now Available

We've been working hard this past few months to enhance customer control features and provide you with simple and fast control for your account with us. As such we have relaunched our range of websites with an all new customer login area, which you can access (top right) of our homepage or just click here.

You should also be aware that we have now streamlined your login so that the following are all synchronised and matching – Website Login, Helpdesk Login & Proxy / VPN Server Login. We have synchronised all three logins to match the Proxy / VPN login that we originally sent to you in your welcome email.

Example format...

Username: your email address
Password: ukp1234

If you have any difficulties logging in you should use our password reminder tool entering your registered email address as the username.

Please be advised you can now change both your username and password by logging in to the new Customer Login Area - it will then automatically set your newly selected username and password for all the logins associated with your account and subscription.

All orders placed in our eCommerce store are now processed instantly and the login details for all your subscriptions are stored in the Customer Login Area, together with your billing history from this month forward.
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Instant Free Trial Activation - All Products

If you're keen to test out any of our other Proxy or VPN products then you can activate a FREE TRIAL for them all from within the new Customer Login Area. The trials are activated instantly and will run from 24 to 48 hours.
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Manage & Change Your Subscription

Have a Proxy Subscription and wish to try out VPN? Or maybe have a VPN already but prefer to use a Proxy for a few hours? We have it all in place for you to switch instantly as many times as you wish! Please be advised though that you can only switch to between Proxy and VPN within the countries you have an active subscription for, i.e. UK Proxy users can switch to UK VPN but not USA VPN.

Users that wish to cancel their subscription(s) can also now do this from the Customer Login Area without the need to phone or email our staff.
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System Status - Added To Homepage

The System Status section of our Helpdesk is regularly updated with those all important system announcements and scheduled maintenance. You will notice we have extended the prominence of these notices to also show on the various website homepages. This is always the first port of call if you believe there may be an issue with the service of your subscription!
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Spanish, French and Swiss Proxy & VPN - Coming Soon!!

You've spoken and we've listened! To compliment our UK, USA, Irish, German and Canadian solutions; we'll shortly be launching both Proxy and VPN services to supply customers with IP addresses in Spain, France and Switzerland. This is based purely on requests from our customers and if you have any other countries you'd like to see added then be sure to let us know.

Disclaimer - This email has been sent to the address below as part of a broadcast to users with a current user account or opt-in mailing list subscription. If you wish to be removed please reply to this email and we will exclude you from future mailing campaigns.

Subscribed Opt-in Email Address: !*EMAIL*!

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UK Proxy & VPN Customers (IP Address Changes Complete) - As per our recent emails to affected customers, some of our UK Proxy and UK VPN IP addresses had to be changed last month. This work has now been completed.
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BBC World Championship Snooker - Semi Finals and Final this Bank Holiday Weekend. Watch all the action live from the Crucible in Sheffield on the BBC Sports Website and Zattoo.com
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Over The Rainbow on BBC TV - The search is on for Dorothy in The Wizard of Oz. The show reunites Graham Norton and Andrew Lloyd Webber, and can be viewed as shown in the UK on BBC ONE, Zattoo.com or On-Demand on BBC iPlayer.
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Britain's Got Talent on ITV1 - The new series is underway of the UK's most popular talent contest.. Watch it live as shown in the UK on the ITV.com Website or Zattoo.com.
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ICC Twenty20 Cricket World Cup - The most popular international cricket tournament is back! Held in the West Indies until May 16th, watch all the action line on Willow.TV or Sky Sports Player.

If you have problems accessing or purchasing from Willow.TV then we can confirm that our USA Proxy & VPN solutions are technically compatible with the service.
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UEFA Champions League Final - So will Bayern Munich or Inter Milan reach the pinnacle of European football on May 22nd? Watch the final FREE on ITV.com and pay for other matches on Sky Sports.
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Spanish Formula One Grand Prix - The season is hotting up and next on the agenda is the Spanish Grand Prix from Barcelona on 9th May. Watch it live on the BBC Sports Website and Zattoo.com.
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SeeSaw.com UK TV - Video-on-demand service SeeSaw is a collaboration between BBC, Channel 4, Five and a range of UK independent producers from Shed to Talkback to supply 3,000+ hours of FREE programming. This new service is technically compatible with our UK Proxy and UK VPN solutions.
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FA & SFA Cup Football - Watch all the action from the Finals Live on May 15th. Chelsea take on Portsmouth in defence of the FA Cup whilst Dundee United take on Ross County in the Scottish final. Watch them both FREE on ITV.com, BBC Sports Website and Zattoo.com.
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