Customer Login Area - Now Available
We've been working hard this past few months to enhance customer control features and provide you with simple and fast control for your account with us. As such we have relaunched our range of websites with an all new customer login area, which you can access (top right) of our homepage or just click here.
You should also be aware that we have now streamlined your login so that the following are all synchronised and matching – Website Login, Helpdesk Login & Proxy / VPN Server Login. We have synchronised all three logins to match the Proxy / VPN login that we originally sent to you in your welcome email.
Example format...
Username: your email address
Password: ukp1234
If you have any difficulties logging in you should use our password reminder tool entering your registered email address as the username.
Please be advised you can now change both your username and password by logging in to the new Customer Login Area - it will then automatically set your newly selected username and password for all the logins associated with your account and subscription.
All orders placed in our eCommerce store are now processed instantly and the login details for all your subscriptions are stored in the Customer Login Area, together with your billing history from this month forward.
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Instant Free Trial Activation - All Products
If you're keen to test out any of our other Proxy or VPN products then you can activate a FREE TRIAL for them all from within the new Customer Login Area. The trials are activated instantly and will run from 24 to 48 hours.
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Manage & Change Your Subscription
Have a Proxy Subscription and wish to try out VPN? Or maybe have a VPN already but prefer to use a Proxy for a few hours? We have it all in place for you to switch instantly as many times as you wish! Please be advised though that you can only switch to between Proxy and VPN within the countries you have an active subscription for, i.e. UK Proxy users can switch to UK VPN but not USA VPN.
Users that wish to cancel their subscription(s) can also now do this from the Customer Login Area without the need to phone or email our staff.
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System Status - Added To Homepage
The System Status section of our Helpdesk is regularly updated with those all important system announcements and scheduled maintenance. You will notice we have extended the prominence of these notices to also show on the various website homepages. This is always the first port of call if you believe there may be an issue with the service of your subscription!
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